Entry Deadline: Friday 31 January 2025

Retail Categories

Aftersales Excellence Award

The Aftersales Excellence Award acknowledges and rewards the commercial dealer who consistently delivers an outstanding aftersales service. Nominations are invited from departments operating in franchised or independent sites across the UK.

Aftersales Excellence Award

Our panel of judges will be looking at up-selling initiatives which have boosted bottom lines and won high levels of customer retention.

  • Open to franchised or non-franchised commercial dealers
  • Nominations need to be supported by sales figures and client testimonials
  • Entries are welcome from individuals and teams
  • Entrants need to show evidence of best practice
  • Simply follow our criteria headings and tell us how you have excelled in your chosen category
  • This award will be judged based on the time period of January 2024 to December 2024

Bodyshop of the Year

The Bodyshop of the Year award is open to commercial business undertaking body repairs on commercial vehicles.

Bodyshop of the Year

The Bodyshop of the Year award is open to commercial business undertaking body repairs on commercial vehicles.

The winner needs to show how it has successfully implemented best practice initiatives, from efficiencies to customer care, while incorporating strategies to increase throughout and win new business.

Entrants will need to show year-on-year business successes and explain why they think they are setting new standards for the bodyshop sector. Financial results for the year will be treated in confidence.

  • Open to all businesses undertaking body repair work on commercial vehicles
  • Entrants need to show evidence of best practice initiatives
  • Year-on-year improvements need to be supported by financials
  • Simply follow our criteria headings and tell us how you have excelled in the category
  • This award will be judged based on the time period of January 2024 to December 2024

Customer Care Award

The Customer Care Award is open to all commercial dealers and recognises efforts to promote customer care which have contributed to a business’ profits and success. Entrants need to demonstrate high levels of customer satisfaction, loyalty and repeat business. They will also need to supply evidence of successful customer care programmes and CSI ratings.

Customer Care Award

Judges will be looking for a business which is setting new benchmarks and raising the professionalism of the sector. Customer testimonials must be included.

  • Open to commercial dealers
  • Entrants need to show high levels of customer satisfaction, loyalty and repeat business
  • Customer care programmes, CSI ratings and testimonials should be included
  • Simply follow our criteria headings and tell us how you have excelled in your chosen category.
  • This award will be judged based on the time period of January 2024 to December 2024

Commercial Dealer Group of the Year

The Commercial Dealer Group of the Year award is for the commercial dealer group running four or more sites that has implemented the most successful strategy for developing sales and profitability in the past year.

Commercial Dealer Group of the Year

The winner will be chosen by the panel of judges and presented to the group that has set standards competitors would be proud to emulate.

  • Open to all commercial dealer groups running at least four sites
  • The judges are looking for a group setting industry best practices
  • New and used van sales and aftersales will all be evaluated
  • The winner will be setting industry standards
  • This award will be judged based on the time period of January 2024 to December 2024

Commercial Dealer Website of The Year

The Commercial Dealer Website of the Year award is open to commercial dealers. It will identify and reward the best customer facing dealer website in the motor trade.

Commercial Dealer Website of The Year

The judges will look for excellent functionality, ease of use and regularly refreshed content. Entrants should explain what makes their site the best and support their entry with traffic figures. URLs directing our judges to any special features would be useful.

  • Open to commercial dealers
  • Entrants will need to show excellent functionality, ease of use and regularly refreshed content
  • Traffic figures and URLs to any special features would be useful
  • The website needs to be setting industry standards
  • Simply follow our criteria headings and tell us how you have excelled in your chosen category
  • This award will be judged based on the time period of January 2024 to December 2024

Digital Initiative of The Year

The Digital Initiative of the Year award recognises and rewards the best use of digital media by commercial dealers.

Digital Initiative of The Year

The judges will be looking for best practice examples of how digital platforms, including social media, mobile apps, online video and live chat, have been used as part of a dealer’s digital marketing mix to help drive sales. Entrants need to provide examples of successful campaigns and include URLs where applicable.

  • Open to all commercial dealers
  • Entrants can be standalone showrooms or dealer groups
  • Entrants need to supply evidence of successful digital marketing campaigns
  • Simply follow our criteria headings and tell us how you have excelled in your chosen category
  • This award will be judged based on the time period of January 2024 to December 2024

Diversity, Equality & Inclusion Award

The Diversity, Equality & Inclusion award is open to commercial dealers.

The Diversity, Equality & Inclusion award recognises the work or project a retailer has undertaken over the past year to promote equality, inclusion, diversity and fairness in their business.

Diversity, Equality & Inclusion Award

The awards cover all aspects of diversity including, age, disability, gender, sexual orientation, race and religion. Judges will look for evidence of structures in place to promote diversity.

Single-site businesses as well as branches of small, medium or large commercial dealers are eligible to enter.

  • Open to commercial dealers
  • Simply follow our criteria headings and tell us how you have excelled in your chosen category
  • This award will be judged based on the time period of January 2024 to December 2024

Employer of The Year

The Employer of the Year award acknowledges and rewards the commercial dealer group setting new standards for recruiting, nurturing and retaining employees.

Shortlisted groups will need to demonstrate how they are setting industry standards for employee satisfaction and show how this is contributing to their bottom line.

Employer of The Year

This award is open to all commercial dealers. Judges will look for evidence of investment in employee satisfaction, clearly defined career paths and competitive remuneration packages. Testimonials from employees are welcome.

  • Category acknowledges the role of employers in the commercial vehicle sector
  • Open to all commercial dealers
  • Judges will look for evidence of a clearly defined programme aimed at nurturing employee satisfaction
  • Simply follow our criteria headings and tell us how you have excelled in your chosen category
  • This award will be judged based on the time period of January 2024 to December 2024

Sales Team of The Year

The Sales Team of the Year award recognises and rewards the crucial role played by dealership-based sales teams.

The category is open to all commercial dealers with the judges looking for clear evidence of innovative sales programmes and genuine teamwork.

Customer testimonials would also support entries.

Sales Team of The Year

  • Open to dealership-based sales teams retailing commercial vehicles
  • Judges will be looking for evidence of innovative sales programmes and teamwork
  • Customer testimonials would support entries
  • Simply follow our criteria headings and tell us how you have excelled in your chosen category
  • This award will be judged based on the time period of January 2024 to December 2024

Truck Dealer of the Year

The Truck Dealer of the Year award is open to all commercial dealers selling trucks.

Truck Dealer of the Year

The judges will look for evidence of professionally managed and profitable commercial dealerships that have increased stock turnover by sourcing vehicles best suited to their customers' needs. Entrants will need to provide evidence of a structured approach to sourcing vehicles and profitable sales. The judges will also look for evidence of successful marketing campaigns.

  • Open to all commercial dealers selling trucks
  • Entrants need to show evidence of excellent stocking processes
  • Year on year sales performances and customer testimonials would be great to include to support your entry
  • Simply follow our criteria headings and tell us how you have excelled in your chosen category
  • This award will be judged based on the time period of January 2024 to December 2024

Van Dealer of the Year

The Van Dealer of the Year award is open to all commercial dealers selling vans.

Van Dealer of the Year

The judges will look for evidence of professionally managed and profitable commercial dealerships that have increased stock turnover by sourcing vehicles best suited to their customers' needs. Entrants will need to provide evidence of a structured approach to sourcing vehicles and profitable sales. The judges will also look for evidence of successful marketing campaigns.

  • Open to all commercial dealers selling vans
  • Entrants need to show evidence of excellent stocking processes
  • Year on year sales performances and customer testimonials would be great to include to support your entry
  • Simply follow our criteria headings and tell us how you have excelled in your chosen category
  • This award will be judged based on the time period of January 2024 to December 2024

Workshop of the Year

The Workshop of the Year award recognises best practice, innovation and professionalism in the commercial vehicle repairer sector. This category is open to individual sites, which can be standalone businesses or part of bigger networks, which can show they have excelled over the course of 2024.

Workshop of the Year

Judges will look for evidence of profitable trading as well as high levels of workshop utilisation and customer retention. Financial performance figures and customer testimonials should to be supplied.

  • Open to all commercial vehicle repair garages operating in the UK
  • Entrants can be standalone sites or part of a group
  • Simply follow our criteria headings and tell us how you have excelled in your chosen category
  • This award will be judged based on the time period of January 2024 to December 2024